Help and support

Need a hand with Dibble? The fastest way to reach a real person is email, and we read every message.

Email support

Report a bug

Found something broken? In the app, go to Settings and tap Report a bug: it opens an email to us with your app version and device already filled in, so we can reproduce it and fix it fast. Want something added? Tap Request a feature in the same place. You can also email us directly, ideally with what you did, what you expected, and what happened instead.

Common questions

• Setting up your garden's place: use your location, search for your town, or enter a postal code, and Dibble works out your climate and frost dates automatically.
• No account is required, and your data stays on your device and your own iCloud.
• Manage or cancel a subscription anytime in your Apple Account settings.
• You can export a garden as JSON or CSV from Settings. A JSON backup can be restored in Dibble as a new garden. Photos are not part of the export.
• Restoring a purchase: in Dibble, open Settings and tap Restore purchases, signed in to the Apple Account you bought with.
• Deleting your data: Settings has Delete garden, which removes a garden from your device and your iCloud. Removing the app removes the rest.
• Reminders not arriving: check that notifications are on for Dibble in iOS Settings, then look at your reminder time in Settings, Reminders.

More answers are on the FAQ page, and the guides cover the gardening basics.

We aim to reply within a couple of business days.